Tuesday, 20 January 2015
A contradiction in make/buy theory
The problem all revolves around work-to-rule as part of a decision to change the pension rights of NI Water employees (at some stage I may discuss my abhorrence at trying to change pension rights which employees signed up to many years previously). However, some repair work is the responsibility of NI Water employees, while other work is governed by a PPI arrangement with treatment plants contracted out. If there's a problem with the 'contracted out' (buy) treatment plant, the staff responsible for repairs are the contractors as opposed to NI Water and the work is completed. However, where the fault relates to the remit of NI Water staff, i.e. 'make', it is subject to the work-to-rule and that's where the water service has collapsed.
This is a remarkable exception to the theory of make/buy where the in-house delivery is adversely affecting core services as opposed to the 'buy' service!